The conductor and the orchestra
CMOs job: build systems over teams.
Just a few months ago, the fear was that AI would replace white-collar workers. But the smarter move is now clear: AI + humans outperform AI alone.
Instead of turning operations over to autonomous bots, leading companies are designing human-led agent teams. The payoff? Fewer AI errors, faster execution, and better results.
Look at Klarna: after trying AI-only “employees” (and failing), they’re now hiring humans to manage AI agents. They cut staff and boosted revenue per employee—but had to bring back human support when chatbots couldn’t keep up.
The takeaway? AI isn’t replacing people—it’s making the best ones even more effective.
The future belongs to teams that orchestrate AI, not surrender to it. That’s where smart leadership steps in.
